CUSTOMER SUPPORT

Helping Your Business Succeed Every Step of the Way

At Gauge, we begin planning for your onboarding experience at our very first meeting. Learning about your business and objectives helps us position you to win so you’re Measuring What Matters as quickly as possible.


Call our customer support team at 317-472-6455.

OUR PROCESS

HELLO!

The Customer Success Team will officially welcome you! This team includes our very own device installation group and our Smart Hub training organization.

THE PLAN

Your dedicated Customer Success Manager will help define a customized installation roadmap and timeline. We then migrate your critical operational data as quickly as possible, with the least disruption.

DATA

We then load existing data, integrate OEM feeds, and configure your Smart Hub system so that each team member has the information they need.

ONGOING SUPPORT

Your Customer Success manager will work with you and your team during the onboarding process and onsite implementation to ensure the system meets all your needs and delivers the value you are looking for.


When it is all said and done, Gauge’s solution is easy to use and understand. But don’t worry; we will be right by your side every step of the way, here to help at a moment’s notice.

TRAINING

Your Customer Success Manager will train you and your team so you can take control of your operation – and become efficient and productive from the get-go.

FAQ

  • Is the Gauge solution off-the-shelf or customized to my business?

    Our Smart Hub system is a robust off-the-shelf asset management solution that is customized to your unique business needs! We can get you up and running as fast, while focusing on your unique needs.

  • Do I get assigned a Gauge account executive who is a primary point of contact?

    Yes. Your Account Executive is always your primary point of contact. For routine support requests, you will also be assigned a dedicated Client Success Specialist to help you leverage our software to support your business needs.

  • Is SmartHub easy to use?

    Absolutely! Our software is designed to be extremely user-friendly; you do not need to be a technology guru to quickly become a Smart Hub expert.

  • How long does it take to get up and running?

    With our customized on-boarding plans, you will be up and running in days. Once installations are complete, we will schedule a time to show you the software and you’ll be ready to start managing your fleet in a whole new way!

  • How soon will we see cost savings and improved asset management?

    The cost savings starts on day one. The insight that you will gain into your fleet’s location and utilization is actionable immediately.

  • What happens if we get stuck and can't figure something out?

    First, don’t panic, we’re here for you! Next, you can reach out to us however you choose; by phone, by email, or by using our custom ticketing portal. We’ll respond to your request immediately and get to work finding the answer to your question.

  • Do we install the gear on our assets or does Gauge?

    We strongly encourage the use of our Gauge in-house installation techs to ensure a fast and smooth start. We can also teach your team to install and maintain our devices when you are ready to add more.

  • Can I use my OEM devices?

    Yes. Your CAT, John Deere, Vermeer, Case, and other equipment can be viewed in Smart Hub alongside our devices.

  • What about integrations - can you do them?

    Yes. We know many clients have an ERP system that they may want to connect to and share data between systems to avoid duplicate data entry. Ask your Gauge Account Executive for more info.

Contact us

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