Always-On Support

WE’RE NOT JUST A TECH COMPANY.

WE’RE A WHEN-YOU-HAVE-A-PROBLEM-WE’RE-THERE COMPANY.

Our people set us apart. There is no support hotline answered by a digital voice or annoying chatbot popping up on our website. There is no waiting in a queue to resolve a problem you need answers on right away. When you work with Gauge, you get the cell phone numbers of real people committed to your success. Call us any time. 

Our promise: you will get a human being on the phone who will solve your problem. We call it Gauge Always-On Support. 

It’s the small business touch we started with, and the promise we will keep no matter our size. With Gauge by your side, you’ll win at the game of business. Solutions to your toughest equipment fleet management problems are within reach. 

Our support goals are to make sure you feel confident, have quick access to answers and get the most out of Gauge technology. Our high touch service is one reason why we’re different. Here’s how we measure our support performance:

  • Quick responses
  • Excellent listening skills
  • Being there when you need us
  • Continuous improvement in support services
  • Ongoing professional development

SCOPE OF GAUGE SUPPORT

  • Trouble-shooting Smart Hub issues
  • Trouble-shooting operational issues with Gauge Gear
  • Support tickets track interactions and support solutions
  • FAQ about working with Gauge
  • On-site installation and training
  • Downloadable guides to help you successfully integrate and manage the Smart Hub platform
  • Third-party integrations for accounting, ERP, email and other platforms

“They're always a phone call away. I talk to the same representative every time I call in.”

Tyler Trent Director of Logistics at Asphalt Materials, Inc.

“It’s probably one of the easiest vendor relationships I have. I don't think there's anybody there that I would hesitate in calling.”

Don Silva Equipment Manager at American Civil Constructors

SIGN UP FOR THE GAUGE NEWSLETTER

Measure more of what matters with regular Gauge tips and expert advice.